Cindy's Hair Pros » Salon Policies

We strive to offer our guests the highest level of satisfaction.  If you are having challenges with your chemical service, please let us know within 7 days of your visit. We will be happy to make

adjustments with no additional charge, provided that you have purchased the recommended take home products from your stylist. It is VERY important that you use the prescribed products purchased from the salon. If you have any challenges with your cut, let us know within 3 days, so your stylist has the opportunity to make any needed adjustments.

 

Should you make a retail purchase that you are unsatisfied with, we will gladly exchange the items for another product within 14 ddays.We feel strongly about our product lines and KNOW there is a product right for you! All purchases made during salon promotions are eligible for

exchange at the sale price value only.  Promotional prices cannot be applied to exchanged products.  No purchases can be returned for cash.

 

As a courtesy to others, if you are more than 15 minutes late for your appointment, your stylist may ask you to reschedule. As an alternative option, they reserve the right to adjust your scheduled services to stay within the allotted time for your appointment.

 

We will always do our best to work with you in case of true emergencies, because we do understand that issues come up unexpectedly.  Most appointments are confirmed48 hours prior to your appointment.* The remaining appointments will be confirmed by a call on the previous day.  A 24 hour notice is required to cancel ANY appointment.  If less than a 24 hour notice to

cancel is given, you will incur a charge equal to 50% of your scheduled services.  No shows will incur the same 50% charge as listed above.  ALL charges must be paid in  person before another appointment can be scheduled. 

*if you have opted into our text notifications.

 

We offer savings for several groups in our community:
 

Seniors: 10% off all services on Tuesdays & Wednesdays only
 

Military/First Responders/Policy:  10% off all services every day
 

VCB Golden Advantage members:  10% off all services every day
 

Gift certificates may be purchased for any dollar amount in person, by phone, or online.  Certificates are valid for service totals & product purchases only.  No cash value offered